Refund & Cancellation Policy
Last updated October 2026
The short version
- Subscription payments are non-refundable once successfully processed.
- Cancelling stops future renewals. It does not automatically refund the current paid period.
- After cancelling, you keep paid features until the end of the period you already paid for.
Payments
Paid plans (Plus, Pro, Ultra) are billed monthly or yearly and renew automatically until you cancel. Once a payment or renewal has been successfully processed, it is non-refundable, including for unused time or allowances.
Your legal rights
This policy does not limit any refund, cancellation, chargeback, or other rights that cannot legally be excluded under applicable law. We will provide refunds or remedies where required by law, and will review duplicate, mistaken, or unauthorized charges.
How to cancel
Open Subscription & billing after signing in and choose Cancel renewal. The page then shows the date your paid access ends — the end of your current billing period. Until then you can choose Keep subscription to turn renewal back on. If the control is unavailable, email support.
Cancelling does not delete your account. To delete it, wait until paid access ends, then use Settings → Danger zone.
Plan changes
Switching plans takes effect immediately with a prorated amount, shown for your review before you confirm.
Billing problems
If you see a duplicate, mistaken or unauthorized charge, email BrainChat.support@gmail.com with your account email, the charge date, amount and the transaction reference from your receipt. Never send your password or card details. Any approved refund is returned through the payment service used at checkout; timing depends on that service and your bank.
Need help?
Visit our Help Center or read the Terms.